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Commitment

Working late one Sunday night, I managed to inadvertently delete all of the data on the college's public calendar… I sent an email to Greg at Active Data explaining what I'd done, not expecting to get a response until Monday morning, and started composing my "technical difficulties" message for the calendar in the meantime. But not only did Greg get back to me within minutes, he called in support, who solved my problem within an hour, and did it with graciousness and good humor. I have always been impressed with the responsiveness of Active Data's customer support, but this one blew me away.

Melissa Weinstein
Web & Digital Communications Manager
Johnson State College

Support


Some of our best technical support is built right into our events calendar software solutions. 

We’ve designed Active Data Calendar and all of our add-on events calendar software to offer the utmost in simplicity and ease-of-use so that most issues never become an issue at all.  There is also a comprehensive Help Guide in the software for most commonly asked questions.

When issues do arise, you can rely on 24/7 technical support, including on-call response from our technical staff during non-business hours.  Our Help Desk provides a wealth of support materials, such as product documentation, Frequently Answered Questions and supplemental information based on your feedback that is unique to the needs of your organization.

We also provide a Clients Only online support feature that is specifically tailored to each client where you can find a centralized resource for your events calendar software issues, including support documents, tips and tricks for publishing and syndication, additional resources, training schedules and registration for syndicated support services.